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Job Details: Booking Centre Agent

Full details of the job.

Booking Centre Agent
Full Time
Lake Imaging
William Street
Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. The fourth largest radiology provider in Australia Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.

Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 25 sites of operation in Victoria, we aim to give referrers and patients access to an unparalleled range of expertise, experience, facilities and resources.


Due to the establishment of a new, centralised Booking Centre, we have a number of exciting opportunities for new Agents to join our team and assist in the scheduling of appointments for our patients. With experience in Medical / Radiology, or Health Insurance / Medicare billing experience being highly regarded, you will be the first point of contact for many of our patients. As such, it is expected that you will provide the highest standards of services at all times.

- Uniform provided
- Being trained by experienced staff members who have the ability to share their years of knowledge and experience
- Increase your existing knowledge of medical terminology as well as various medical imaging services
- Convenient CBD location, close to public transport
- Inclusive and supportive team environment
The successful candidate will be responsible for:

- Answering telephone calls and determining the service required
- Delivering prompt and effective responses to patient bookings and enquiries by determining the extent of service required for the booking
- Notifying patients of requirements prior to their visit
- Liaising with technical and support staff regarding booked services
- Quoting relevant fees and Medicare rebate amounts
- Booking the service into the appointment diary at the relevant site
- Informing patients of requirements prior to their visit
- Other duties as directed by the Supervisor from time to time

Thinks this role sounds like the one you’ve been looking for? We are looking for someone with the following skills and experience:

- Excellent communication and telephone skills – you must be articulate, able to listen and have empathy
- Previous contact centre experience in dealing with high volume of calls
- Health care / medical reception experience will be highly regarded
- RIS/PACs systems experience will also be highly regarded
- A proactive approach to learning and development
- Resilient in the face of unpleasant and sometimes aggressive callers


If you are a passionate and driven individual who is organised and can bring their creative flair and strategic thinking to the table; then this is the role for you!

Please submit your resume and cover letter outlining your suitability for the position by Friday, 29 May 2020. If you have any questions, please contact
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